Kenan Advantage Group Company Store Return Procedure
All Returns Please Contact - Total Sales & Marketing Customer Service: firstname.lastname@example.org
Items purchased through Total Sales & Marketing may be returned for any of the following reasons:
- Any item that fails to work correctly
- Any item that is defective in workmanship
- Any item received incorrectly such as wrong logo, wrong size or incorrect item
Products may not be returned:
- At any time beyond 30 days of purchase.
- Because it was ordered incorrectly.
(Note: If a customer changes their mind about
an item, it does not constitute an authorized return. Their option is to pay a 15% re-stocking fee
as well as the return and re-shipping freight charges.)
- If the item was sold as a CLOSE-OUT or DISCONTINUED ITEM
- Without a Return Authorization (RA) Number
- That have been damaged in shipment—this is the responsibility of the shipping company.
When contacting Total Sales & Marketing customer service, please have the following information:
- Customer Information:
phone #, e-mail address,
order #, address, item they are returning and the reason for the return.
- Total Sales & Marketing will issue a Return Authorization Number (RA#)
- Item must be returned to the Warminster, PA facility with the RA # on the outside of the carton.
- Customer should include a letter inside the box indicating the problem and return address needed
to handle the authorized return.
- In the case of a defective item, Total Sales & Marketing will determine if the item can be
repaired and the repaired item will be returned to the customer.
- If the item cannot be repaired a replacement item will be returned to the customer.
- If the customer does not wish to have a returned item, a credit will be issued
against the customer’s account.
- Any item returned to Total Sales & Marketing without an RA# will be not be accepted and will
be returned to the customer at the customer's expense.
- Total Sales & Marketing does not accept collect shipments. If a freight pick-up is required,
please provide the street address and phone number along with the weight of the carton so that
a call-tag can be issued.
- Total Sales & Marketing does not assume any additional responsibilities for duties or taxes
on shipments out of the U.S.
Any customer may request an official Total Sales & Marketing RA form, which can be faxed to them.
Any customer returning product to Total Sales & Marketing assumes
responsibility for that return until it is signed for at Total Sales & Marketing.
It is also the customer’s responsibility to ship via a method whereby the shipment
can be tracked.
A replacement for a returned item cannot be shipped until the return is received at Total Sales & Marketing.
Thank you for your order from the Kenan Advantage Group Company Store.
Please take a minute to examine your item(s). If the item has a defect in workmanship,
has been damaged during shipment, or is an incorrect item in style, color, or logo you must
report the problem immediately to our customer service department for proper handling.
Please contact us at the following email address:
When reporting your problem you must include the following:
- KES Order Number
- Tracking Number
- E-Mail address
- Phone Number
- Best time to contact
- Nature of your problem
Note: You must obtain a RETURN AUTHORIZATION prior to returning any item.
Please do not return any item without a return authorization number.